Staff
Sales
Timothy Lawhorn
Sales Consultant
Bill Shallow
Sales Consultant
Steve Bruer
Sales Consultant
Patrick Early
Sales Consultant
Chris Johnston
Sales Consultant
Teddy Castelo
Sales Consultant
Frank Salamone
Sales Consultant
Sam Gomez
Sales Consultant
Sebastian Bolt
Sales Consultant
Narana Johnson
Sales Consultant
Alex Lawhorn
Sales Consultant
Lisset Elias
Sales Consultant
Darren Jason
Sales Consultant
Kyle Finney
Sales Consultant
Nicholas Troncone
Product Specialist
Curtis West
Sales Consultant
Youssef Issa
Sales Consultant
Service
Steven Reinhardt
Service Advisor
Rachel Goal
Service Advisor
Jay Calderon
Service Advisor
Vivian Molinero
Service Advisor
Michael Steitz
Service Advisor
Marc Lepore
Service Advisor
Steven Reinhardt
Service Advisor
Sep 26, 2022
Bill Shallow was a very kind, knowledgeable and
Bill Shallow was a very kind, knowledgeable and professional sales agent. He made my experience at Kia was good. Have already recommended him to a friend when she comes back to Florida in November.
Sep 26, 2022
Best dealership I’ve ever been to!
Best dealership I’ve ever been to! Everyone is so kind and helpful! Thanks Kia employees and Kia for always taking care of my card needs and mine!
Sep 26, 2022
It was a great experience.
It was a great experience. I appreciate Steven! It was a great time! Thank you.
Sep 23, 2022
People are always pleasant and tell you up front what
People are always pleasant and tell you up front what needs to be done and always very clean and accommodating ,
Sep 23, 2022
I had a really good experience with Steve in the service
I had a really good experience with Steve in the service center this week. He was very knowledgeable.
Rachel Goal
Service Advisor
Sep 26, 2022
Best dealership I’ve ever been to!
Best dealership I’ve ever been to! Everyone is so kind and helpful! Thanks Kia employees and Kia for always taking care of my card needs and mine!
Sep 26, 2022
Everyone was polite and very helpful make sure I got what
Everyone was polite and very helpful make sure I got what I needed in a way of service and what I didn't need
Sep 26, 2022
Had a problem with my navigational screen hours before
Had a problem with my navigational screen hours before leaving on vacation. Stop by and Rachel my service advisor took care of the problem properly and efficiently. Couldn’t ask for better service with an immediate problem that was time constraint.
Sep 26, 2022
You Guys are The BEST !
You Guys are The BEST ! Thank You, Rachel!!! I am Very Taken care of Thanks
Sep 24, 2022
Bought my Telluride there so only get it serviced there.
Bought my Telluride there so only get it serviced there. Had flat tire plugged and oil change but forgot to rotate the tires.
Jay Calderon
Service Advisor
Sep 26, 2022
Best dealership I’ve ever been to!
Best dealership I’ve ever been to! Everyone is so kind and helpful! Thanks Kia employees and Kia for always taking care of my card needs and mine!
Sep 26, 2022
Everyone was polite and very helpful make sure I got what
Everyone was polite and very helpful make sure I got what I needed in a way of service and what I didn't need
Sep 25, 2022
I have no problem with the service.
I have no problem with the service. I do have a problem with the new automated phone service.
Sep 24, 2022
The service rep Jay was very good,and professional.
The service rep Jay was very good,and professional. The service was done very nice.
Sep 23, 2022
The costomer service was super.
The costomer service was super. I was Greeted with a smile and my maintenance was completely done in a timely..manner Representative Jay did a Great job. THANKS KIA P/C
Vivian Molinero
Service Advisor
Sep 26, 2022
Best dealership I’ve ever been to!
Best dealership I’ve ever been to! Everyone is so kind and helpful! Thanks Kia employees and Kia for always taking care of my card needs and mine!
Sep 26, 2022
Everyone was polite and very helpful make sure I got what
Everyone was polite and very helpful make sure I got what I needed in a way of service and what I didn't need
Sep 25, 2022
Very professional staff.
Very professional staff. In and out in about 1.5 hours. Pleasant, clean, waiting room. Thank you.
Sep 25, 2022
I was in a difficult spot because windows were not
I was in a difficult spot because windows were not behaving, not closing, and rains were due and forecast was for hurricane Ian due in a few days. They managed to fit me in and found the problem!
Sep 24, 2022
Great service, clean, friendly people and a beautiful
Great service, clean, friendly people and a beautiful place . 5 stars to Kia of Port Charlotte!Great atmosphere
Timothy Lawhorn
Sales Consultant
Sep 24, 2022
Great staff, no BS and a wonderful service dept.
Great staff, no BS and a wonderful service dept. the finance manager was awesome helped me make my decision to protect my purchase without ease
Sep 20, 2022
My husband and I had read wonderful reviews about this
My husband and I had read wonderful reviews about this dealership and Kia of Port Charlotte lived up to them. Welcoming, no pressure and very good pricing. We would highly recommend them.
Sep 18, 2022
This is our second vehicle purchased from Tim L.
This is our second vehicle purchased from Tim L. at Port Charlotte Kia. We had a fantastic and quick experience! Highly recommend!
Sep 18, 2022
Unbelievable staff and service.
Unbelievable staff and service. So happy with my 23 Sportage SX prestige. Can’t believe the way it drives, thank you kia of port Charlotte
Sep 17, 2022
Amazing!
Amazing!!!Staff is great and professionally friendly!!They make you feel like family!! Excellent dealership and excellent staff!!We're very happy with the car they got us in,I give them a 10+ rating!!👍🙂Thank you for all hard work!!
Bill Shallow
Sales Consultant
Sep 26, 2022
Bill Shallow was a very kind, knowledgeable and
Bill Shallow was a very kind, knowledgeable and professional sales agent. He made my experience at Kia was good. Have already recommended him to a friend when she comes back to Florida in November.
Sep 10, 2022
Very easy process, knowledgeable and pleasant staff.
Very easy process, knowledgeable and pleasant staff. Not pushy and answered all my questions. I love my new vehicle!
Sep 10, 2022
Always a pleasure dealing with all the employees here,
Always a pleasure dealing with all the employees here, always courteous and knowledgeable, will recommend
Sep 04, 2022
Great cars, deals, colors and options… lots of patience
Great cars, deals, colors and options… lots of patience with very picky buyers :) Thank you!
Sep 03, 2022
Bill Shallow has been my go to man for cars for a long
Bill Shallow has been my go to man for cars for a long time now. He’s honest, helpful and genuinely cares about his customers. I highly recommend working with Bill when you are shopping for your next car.
Steve Bruer
Sales Consultant
Sep 24, 2022
We went car shopping and stopped at Kia Port Charlotte
We went car shopping and stopped at Kia Port Charlotte first. Steve was informative and helpful. We then told Steve we were going to other dealerships and we might be back. He encouraged us to choose Kia without being pushy. We went to other dealerships and, although the cars were nice, we were unimpressed with the sales staff. We returned to Kia Port Charlotte not just for the product )which is great) but to work with Steve, who we felt very comfortable with.
Sep 24, 2022
Steve Bruer was a great to work with in purchasing a 2023
Steve Bruer was a great to work with in purchasing a 2023 seltos. He was polite and very informative through the whole process. It was a great pleasure having him as my sales person.
Sep 20, 2022
My husband and I had read wonderful reviews about this
My husband and I had read wonderful reviews about this dealership and Kia of Port Charlotte lived up to them. Welcoming, no pressure and very good pricing. We would highly recommend them.
Sep 16, 2022
The service was excellent and everybody made you feel
The service was excellent and everybody made you feel like they really care. Would definitely recommend them to everybody I know.
Sep 09, 2022
This was by far the best Kia Dealer of the three that I
This was by far the best Kia Dealer of the three that I visited in my local area. They had the nicest facility, the nicest staff, and the best experience! I can’t emphasize enough how great Steve was through this process and he went a long way towards repairing a negative view I had of Kia after going to the Cape Coral and Ft Myers locations!
Patrick Early
Sales Consultant
Aug 26, 2022
Although in this day and age there are few autos
Although in this day and age there are few autos available. I came from Sarasota to look for a new auto. The dealership is amazing as are the people who work there. I was met by a very nice young man Patrick, who assisted me with the Soul I was looking at. He had a great deal of knowledge re: this auto. After alot of thought and discussion I chose to buy 2023 White Kia Soul. Thank you.
Aug 15, 2022
Wonderful experience - reasonable and efficient in the
Wonderful experience - reasonable and efficient in the trade in of my car and buying a car from them . Entire experience went smooth and everyone very accommodating !!
Aug 06, 2022
Patrick was very nice and the Fiancé Lady ) forgot her
Patrick was very nice and the Fiancé Lady ) forgot her name) was too! Those two people made buying a car pleasurable. I would highly remand those two people to anyone!
Jul 19, 2022
The salesman was very friendly and helpful,the financial
The salesman was very friendly and helpful,the financial support was great and I would go back there without a doubt.
Jul 15, 2022
Patrick went out of his way to find car us.
Patrick went out of his way to find car us. Also finance Manager was great!
Chris Johnston
Sales Consultant
Sep 24, 2022
Sebastian was a great salesperson to work with!
Sebastian was a great salesperson to work with! Listened to our needs and exceeded them!
Sep 21, 2022
The service department was friendly but professional.
The service department was friendly but professional. They told me it would be an hour and it was just an hour.
Sep 20, 2022
Awesome experience!
Awesome experience! Chris Johnston is a superstar salesman-he really came through for me when I was in a pinch. Everyone was friendly the transaction was smooth and I am already contemplating another purchase for mine kids in the very near future.
Sep 19, 2022
Clean professional area, not fully satisfied with my
Clean professional area, not fully satisfied with my purchase wish I took a beat came down another day but no compliants otherwise
Sep 17, 2022
I like the car I bought very much, I have bought a
I like the car I bought very much, I have bought a previous car there because I fought the service department very good and the sales people also.
Teddy Castelo
Sales Consultant
Sep 21, 2022
Awesome awesome awesome awesome awesome awesome awesome
Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome
Sep 19, 2022
Kia of Port Charlotte has great customer service and a
Kia of Port Charlotte has great customer service and a very friendly staff. They went above and beyond to help me reach a deal I felt comfortable with.
Sep 19, 2022
We are very happy with our vehicle.
We are very happy with our vehicle. Teddy was a very helpful and knowledgeable salesman.
Sep 14, 2022
The only thing that would have made the experience better
The only thing that would have made the experience better was if they made the deal the first time I was there!!
Sep 12, 2022
Nice clean.
Nice clean. Professional, little pressure, free to try as many cars as wanted, good information
Frank Salamone
Sales Consultant
Sep 19, 2022
Kia of Port Charlotte has great customer service and a
Kia of Port Charlotte has great customer service and a very friendly staff. They went above and beyond to help me reach a deal I felt comfortable with.
Sep 10, 2022
Everyone at the dealership was very friendly and the
Everyone at the dealership was very friendly and the dealership was very clean. Our salesperson Frank, was very courteous and took good care of us. He was very patient and answered all of our questions. Gage, the manager and Adrialys the finance manager were also very helpful and were a pleasure to deal with. Overall, we had a fabulous experience and would recommend others to shop at Kia of Port Charlotte.
Aug 13, 2022
Very friendly and knowledgeable.
Very friendly and knowledgeable. Took time to listen and find exactly what we were looking for. For our families needs. Exceptional customer service. Really went above and beyond to make the experience exceptional!
Aug 13, 2022
Frank was great no pressure helped get me what I wanted
Frank was great no pressure helped get me what I wanted great team members would recommend
Aug 10, 2022
I had a great experience at Kia of Port Charlotte.
I had a great experience at Kia of Port Charlotte. They gave me a great deal for my 2022 Kia Sorento S and Frank did a phenomenal job on helping me set things up with the Kia App and for demonstrating/explaining all the specs that are in the vehicle.
Sam Gomez
Sales Consultant
Sep 26, 2022
Great experience purchasing my CPO Optima!
Great experience purchasing my CPO Optima! From sales to finance everything went smooth, and Sam was friendly and knowledgeable.
Sep 16, 2022
I will have to say it was one of the best experiences I
I will have to say it was one of the best experiences I have had
Sep 06, 2022
Kia of Port Charlotte did a great job in accomodating me
Kia of Port Charlotte did a great job in accomodating me in the purchase of my new Kia Rio. They stayed open after hours and also did not charge me any excessive dealership program fees as most dealerships seem to do nowadays. Thank you. Kelly
Aug 26, 2022
Wasn’t happy with my salesman he didn’t supply me with
Wasn’t happy with my salesman he didn’t supply me with the paperwork of my loan he gave me some kind of key told me everything was on this key I told him I didn’t have a computer to view this he told me I could purchase a adapter for my iPhone to view the key I just can’t understand why he couldn’t just give it to me or mail meit paperwork I don’t like this way to handle a customer I still do not have the paperwork I feel he just used the bank MIDFLORIDA for the loan I told him I had suncoast with a 3.5 internet loan he said they wouldn’t honor it I checked back with Suncoast they told me that interest rate would be honored he told me MIDFLORIDA had the lowest rate @3.9 enough said my first experience when I leased this was car my purchase to buy out the leased car ended up with my disappointments
Aug 25, 2022
Sam and the the finance team were beyond incredible and
Sam and the the finance team were beyond incredible and they went out of their way to make sure I got in a car that was right for me. Thank you all!
Sebastian Bolt
Sales Consultant
Sep 26, 2022
Sebastian assisted me with car information and then a
Sebastian assisted me with car information and then a test drive. He was so kind patient understanding and knowledgeable that I didn’t even feel like buying a vehicle normally would. No sleazy car salesman here. I would highly suggest going to see Sebastian
Sep 24, 2022
Sebastian was a great salesperson to work with!
Sebastian was a great salesperson to work with! Listened to our needs and exceeded them!
Sep 19, 2022
Everyone at the dealership was pleasent and easy to deal
Everyone at the dealership was pleasent and easy to deal with. Got me great price on a great vehicle
Sep 13, 2022
Excellent service.
Excellent service. Will always take my car to them. Very courteous and helpful. Thank you for what you do!
Sep 10, 2022
Sebastian and Adrialys were a pleasure to work with and
Sebastian and Adrialys were a pleasure to work with and made the experience completely stress free! There was absolutely zero pressure.
Narana Johnson
Sales Consultant
Sep 14, 2022
Pleasent atmosphere, friendly and attentive staff.
Pleasent atmosphere, friendly and attentive staff. Interaction was positive and never felt pressured to purchase.
Aug 24, 2022
This was our second car purchase this month and Narana
This was our second car purchase this month and Narana was our product specialist for both. She was excellent in all aspects of the purchase process and answered all our guestions..we never felt pressured. I would recommend her. ..
Aug 22, 2022
Everyone was very nice and Narana worked very hard to
Everyone was very nice and Narana worked very hard to make sure we got the car we wanted at price point we wanted
Jul 17, 2022
Knowledgeable, helpful and friendly environment.
Knowledgeable, helpful and friendly environment. Third automobile purchased from this dealership and have good experience.
Jul 02, 2022
So glad I made the trip from North Fort Myers to Port
So glad I made the trip from North Fort Myers to Port Charlotte Kia. Everyone there that I came in contact with was extremely pleasant and friendly. Sales team very helpful especially Tarana who spent a lot of time with me setting up my Sportage and explaining all the car functions.
Michael Steitz
Service Advisor
Sep 26, 2022
Best dealership I’ve ever been to!
Best dealership I’ve ever been to! Everyone is so kind and helpful! Thanks Kia employees and Kia for always taking care of my card needs and mine!
Sep 24, 2022
Bought my Telluride there so only get it serviced there.
Bought my Telluride there so only get it serviced there. Had flat tire plugged and oil change but forgot to rotate the tires.
Sep 19, 2022
Reasonable, caring, service And fair I recomend anyone
Reasonable, caring, service And fair I recomend anyone qho nwwd there car to steve his great and caring
Sep 18, 2022
Prompt, friendly and professional service!
Prompt, friendly and professional service! All of the service advisors and technicians are helpful and efficient!
Sep 14, 2022
Excellent service and staff.
Excellent service and staff. My car was serviced while we waited. Minimum wait time. Clean dealership including restroom.
Alex Lawhorn
Sales Consultant
Aug 24, 2022
Alex was very helpful he worked with us to get the best
Alex was very helpful he worked with us to get the best deal for my budget! Very acknowledgeable about the vehicle. He answered all our questions and help us choose the right vehicle!
Aug 22, 2022
Alex was very helpful with me on getting my first car,
Alex was very helpful with me on getting my first car, never had such an easy experience until I stopped by Port charlotte Kia and was introduced to Alex.
Aug 19, 2022
I have heard that this business is being sold and it is
I have heard that this business is being sold and it is really obvious in the way everything is being done. It took many hours for our Sorento to get an oil change, a car wash and for them to check and see what was causing a grinding sound in the steering column, I still have to bring it back next week after they get the part to fix it. They had said they would rotate the tires, but on the paperwork I received, that job had been deleted from the list of work. But I was told on pick up that the rotation had been done. I will ask when I drop it off for the work this week, that I want the rotation done since we will be traveling shortly. I’m very disappointed in the huge difference in the service department. How did they forget all that they had been doing to provide good customer service? After leasing our vehicle for 3 yrs and buying it out 4 months ago, We are very disappointed to be losing the great dealership we did have.
Aug 02, 2022
Always had good experiences with this location.
Always had good experiences with this location. Have bought 3 cars from them. Thank you
Jul 30, 2022
The place is very clean, nice waiting area with water and
The place is very clean, nice waiting area with water and coffee. It’s an open floor plan so need worries about getting lost
Lisset Elias
Sales Consultant
Sep 07, 2022
Georgeous Palace everthing ia breath.
Georgeous Palace everthing ia breath.taken relaxing atmospher largw lot world class dearlership. Friendly people.
Aug 15, 2022
If I had to go through the process of purchasing another
If I had to go through the process of purchasing another auto, I would definitely want it to be as smoo and pleasant as it was with KIA ofCharlotte
Jun 30, 2022
Love the service my Sorento gets always appt available
Love the service my Sorento gets always appt available and the profesional staff. Love to wait at the lobby
Jun 07, 2022
Excellent service!
Excellent service! The staff is so helpful and nice, I recommend it!!! I could not be mor satisfied!!!
May 30, 2022
Awesome service!
Awesome service!!! Very friendly and went above and beyond for sure ! Will definitely be coming back
Darren Jason
Sales Consultant
Sep 16, 2022
Kia port charlotte was very helpful in what I needed.
Kia port charlotte was very helpful in what I needed. They did work with me. Darren Jason was very professional and knowledgeable in what he was selling.
Sep 13, 2022
They listened to me, understood my needs, followed up in
They listened to me, understood my needs, followed up in a timely manner always profession, and delivered excellent service.
Sep 09, 2022
Darren was polite, knowledgeable about the car I was
Darren was polite, knowledgeable about the car I was looking to purchase and made me feel I could take my time without pressuring me.
Sep 05, 2022
Hands down, best experience I’ve had.
Hands down, best experience I’ve had. Will definitely be going back. Positive attitude even when I was skeptical.
Sep 02, 2022
Bill was great - no pressure - answered all questions -
Bill was great - no pressure - answered all questions - recommended for other people looking to purchase
Marc Lepore
Service Advisor
Sep 26, 2022
Best dealership I’ve ever been to!
Best dealership I’ve ever been to! Everyone is so kind and helpful! Thanks Kia employees and Kia for always taking care of my card needs and mine!
Sep 24, 2022
Bought my Telluride there so only get it serviced there.
Bought my Telluride there so only get it serviced there. Had flat tire plugged and oil change but forgot to rotate the tires.
Sep 19, 2022
Reasonable, caring, service And fair I recomend anyone
Reasonable, caring, service And fair I recomend anyone qho nwwd there car to steve his great and caring
Sep 18, 2022
Prompt, friendly and professional service!
Prompt, friendly and professional service! All of the service advisors and technicians are helpful and efficient!
Sep 12, 2022
Incredible service and wonderful people!
Incredible service and wonderful people! I would recommend Kia of Port Charlotte to everyone I know!!
Kyle Finney
Sales Consultant
Sep 26, 2022
Bill Shallow was a very kind, knowledgeable and
Bill Shallow was a very kind, knowledgeable and professional sales agent. He made my experience at Kia was good. Have already recommended him to a friend when she comes back to Florida in November.
Sep 17, 2022
Kyle had a geeat personality and was a pleasant young
Kyle had a geeat personality and was a pleasant young man. One of the best!
Sep 07, 2022
Outstanding service.
Outstanding service. Would recommend to anyone. Other dealerships could learn from them. Love our new Kia Seltos!
Aug 30, 2022
Kyle and Gage were very professional and have great
Kyle and Gage were very professional and have great customer service skills. I would reccomend the dealership
Aug 01, 2022
Very professional dealership.
Very professional dealership. No pressure to purchase. The delivery process was smoomand easy. Would recommend Kyle and the dealership highly.
Nicholas Troncone
Product Specialist
Mar 13, 2022
Our experience with Kia of Port Charlotte was very
Our experience with Kia of Port Charlotte was very pleasant. They went above and beyond to meet all of our needs. We would highly recommend them in the future to our friends and family.
Feb 28, 2022
Our salesman Nick made us feel like there was no other
Our salesman Nick made us feel like there was no other customer on the planet! He went over and above to make sure our needs were met and questions answered. Can honestly say we feel like we got a good deal on a vehicle. I would recommend Nick at Kia to any of our family and friends. Especially in this unforgiving market we are all currently in. We have the safety and comfort in knowing our vehicle is covered for 10year/100k plus 2 years of oil changes and car washes. I don’t know any other dealership offering that and we have purchased 6 vehicles since 2018 from several dealerships. These guys are the first to deserve a 5 star PLUS rating.
Feb 21, 2022
He was super friendly and made the process easy and it
He was super friendly and made the process easy and it took half the time it took us last time. We will definitely be back for our next car.
Feb 15, 2022
Nick Troncone was very attentive to all of my needs.
Nick Troncone was very attentive to all of my needs. I was pleased with the whole procedure. Everything went smooth with everyone I needed to talk with as I was dreading the whole idea of getting a new car.
Jan 19, 2022
From start to finish every single person was wonderful...
From start to finish every single person was wonderful and incredibly helpful. I could not have been more appreciative of everyone working at Kia
Curtis West
Sales Consultant
Sep 07, 2022
They will work with customers to get you a vehicle , I
They will work with customers to get you a vehicle , I would easily send my family and friends to Kia.
Aug 23, 2022
I bought my first car from Kia of Port Charlotte and
I bought my first car from Kia of Port Charlotte and Curtis was very helpful! Also, Jordan in finance was great to speak to as well. I’m happy with my purchase of a 2023 kia forte lxs and recommend this dealership to everyone.
Aug 04, 2022
I was Curtis' first customer in his sales career.
I was Curtis' first customer in his sales career. Teddy gave him a hand with the process. It took a bit longer than I expected, but there was a lot of paperwork and I got a real nice vehicle. The whole team of Curtis, Teddy, Jerry, Noel, and Courtney did a good job. Kudos to all.
Jul 31, 2022
Awesome service!
Awesome service! Will be purchasing cars from here forever! All of my family members have gotten a car from Kia port Charlotte! Chris is also an amazing salesman to work with!
Youssef Issa
Sales Consultant
Sep 23, 2022
The entire process of buying a new car was made extremely
The entire process of buying a new car was made extremely easy with your entire team from Youssef Issa no pressure but knowledgeable and gave me many options to sales manager Lenny and Noel Barnett in finance. Extremely pleased and everyone was so helpful and pleasant.
Aug 10, 2022
Kia of Port Charlotte is T-H-E best Kia Dealership!
Kia of Port Charlotte is T-H-E best Kia Dealership!! My first contact at this dealership was with Damian Bolt, their Sales Manager, and right from the start, Damian treated me with respect, and listened carefully to what type of features I was looking for in a car. Although I had not initially decided to buy a KIA, because of Damian's knowledge of every aspect of KIA motor vehicles, his enthusiasm, confidence, and gentle way of guiding me towards a purchase that was within my budget, I was beginning to think it would be in my best interest to buy a KIA. However, in spite of all the wonderful KIA features to which I was being introduced, I told Damian I would not be buying a car from his Dealership because I live almost three hours away from KIA of Port Charlotte, but he quickly offered to have one of his men pick me up and bring me to get the car. When I asked him how I would get back (I hate highway driving), again Damian came to the rescue, offering to have someone drive back with me. All this wonderful "hand-holding" throughout the complicated process of buying a new car, helped to reduce my stress levels and I felt safe with KIA of Port Charlotte. I finally settled on a 2023 Kia Sportage EX, and Damian continued to treat me as if I were the only customer at the Dealership. He texted a copy of the window sticker and asked me to take a look at the features listed. He also sent a list of all the various fees, taxes, etc. Damian promptly responded to all my text messages, even on his day off!! Whenever I would thank him for something he suggested, his response was that all he wanted, was to make me happy with the purchase of my new car! I will never forget that! Once I decided on the car I would purchase, Damian assigned me to Tim Lawhorn, one of his salesmen, to complete the transaction and I could not have asked for a better salesman. Damian had asked Tim to send me photos of the car, and Tim sent me a lot of photos, from every angle of the car. The excitement was just beginning to take off. Tim was patient, compassionate, thorough, and laid back. He walked me through the entire process and made me feel reassured that the same incredible level of customer service I had received from Damian, was not an anomaly but rather, the backbone of Kia of Port Charlotte. Tim texted me regularly every step of the way and asked for my opinion, just to be sure he was providing me with everything I needed on the car. I found Tim to be refreshing and eager to please. Tim also was the liaison between the Financial Manager, Adrialys, who was very thorough, warm, and a joy to work with. After all the paperwork was completed, Tim and a colleague delivered my beautiful new 2023 Kia Sportage EX to my home yesterday. It was love at first sight! Although it was late in the afternoon and they had been driving for a couple of hours to deliver my new car, Tim could not have been more chipper. We had been speaking with each other for over a week and gave each other a hug to be finally seeing each other face to face after what could have been a more stressful transaction, were it not for Damian, and Tim. Tim took the time to demonstrate all the new and wonderful features of my new car and told me not to hesitate to call, or text him, if I had any questions. From my first contact with Damian, to all my communication with Tim, I have no doubt that KIA of Port Charlotte is T-H-E best Kia Dealership! Thank you, Damian, you have indeed made me a very happy KIA Sportage owner! Thank you, Tim! Now, I must learn all the fancy, smart technology of my new car.
Aug 02, 2022
I felt welcomed and not a burden from the moment I walked
I felt welcomed and not a burden from the moment I walked in until I left. The customer service was EXCEPTIONAL and I cannot recommend them enough. Sam took care of me with a positive can do attitude even though my credit was less than stellar.He was one of the kindest, most down to earth salespersons that I’ve ever encountered. He did everything he could to get me in my new vehicle and words cannot my express my gratitude.
