Customer Testimonials
She greeted me with a pleasant smile, and asked may she help me. She was very professional and Kind, and sweet. ?? Thank You!
After pay $45000 on my car and also pay for a second key/fob they deny to give me my key/fob and want to file a fraudulent claim to the warranty company to get it. don’t trust them, make your business somewhere else because they will cheat on you, the financial guy Austin lied to me on my face and has no shame on recognizing it
Ray was very professional, friendly, easy to talk to, great customer service associate.
Professional! Timely! Helpful! Pleasant! Technically Sound! Informative! Well done all - especially service advisor Margarita White. Thank you! Car service this good in SW FL in hard to find & greatly appreciated.
Laz was amazing help got me in and out quick.
Excellent and outstanding A very kind and helpful person A very kind and helpful person, with good attention
Personas muy atentas y amables Es una persona muy amable y atenta Son personas muy amables muy atentas que están al servicio de cliente
I would give 0 stars if possible. I wait on hold 40 minutes until I hang up anytime I call in .... I've tried to get my gap insurance refunded after it was first canceled long ago seen Marshall he allegedly canceled it it's November and still no check I would never buy here again. I was told in sales that a college degree is not required to sell cars completely unprofessional I paid full price no negotiation The price told wasnt on paper work when documents were printed from flashdrive price paid was 3000 more The kia soul is cute yet ... ... Read More Google - Nov 11, 2026
Raun helped me with getting an oil change and tire rotation. He was amazing and staff was friendly and welcoming.
A gentleman named Ron (Munday I believe?) helped me with getting new tires, an oil change, and an adjustment, and he made the whole experience quite pleasant. And I will say, I did enjoy watching the staff dynamic as I waited, they all seemed very friendly and passionate which made me feel very reassured. And when the mechanics ran into a road block on my adjustment, I was scared silly that I would have to pay alot extra, but the Ron gentleman informed me that my price wouldn’t be much more than before! I don’t know if it’... Read More Google - Nov 11, 2026
We bought a car yesterday and Frank was AWESOME!! I couldn’t figure out what car I wanted so we went there quite a few times and Frank was very patient and understanding. He didn’t pressure me to buy something and the whole staff was Great!!
Ray Martin did a great job. Second time I've worked with him and he was great both times.
The dealership I purchased the vehicle from (Kia of Cape Coral) was unable to provide my warranty information, but the manager handled it, very helpful ladies! Much appreciated!
Harold and Trevor were super friendly, understanding and helpful! Would 100% recommend to anyone!! The finance guy had a great personality. Overall experience was pleasant, everyone was friendly, didn't rush the situation.
Pressured me into a lease. I came back less than 16 hours later and they weren’t willing to help me out at all. The car had a big scratch in the windshield they told me I had to fix on my own (reminder this was brand new). Also had a check engine light on and no window washer fluid. Very disappointed, will never return.
Excellent service staff Ron Munday was very professional and informative on my visit . Very happy to have purchased my Kia forte at Kia of port charlotte....
Perfect service , the best in the city!
Wait time a little long for standard service
Shout out to the service department for making it possible to get an oil change for my emergency trip.. thank you Maria T and management..
My experience this time around with this dealership was flawless. From the salesman to the finance person to management were all so helpful and attentive to my needs. I thank them so much for a great group of people working on behalf of their customers!!
3.5 % addition to charge card in service area for service is way out of line. Hourly rates are more than enough to cover charges for service work performed. { off the book slush fund maybe not legal as it is charged to the invoice but not listed There-in}
Logan, our salesman, was willing to go the extra mile to find answers to our questions. No pressure, but very accommodating. He could sense when we were slightly "uncomfortable" with something, and would suggest an alternative. The cars, of course, can sell themselves if they have what you are looking for.
Good fast service love the inapection
Great service, very knowledgeable on the cars, gave me a great deal on exactly what I needed
Unscrupulous sales tactics and service hasn’t Ben able to fix the problem! Worst experience of my life!
Great service , well informed about the issues , answed all my questions, customer friendly service. Nice
Great selection of cars better than average sales people service people are very good also
Great experience all the way around. I’m so happy with my new 2026 Kia K5! Jake was an amazing salesperson! I’m glad I went to Kia of Port Charlotte.
The service tech was great and his description and video of needed service was excellent.
The service writer failed to get me a price to replace my LED screen as I requested and mentioned a recall to help reduce theft, but then they didn’t have the part in stock so I will have to make another trip to get that repaired.
They also emailed me when the part was ordered, along with a bill for the cost, which I thought would be covered by Kia since it was a recall. Also, I thought the pricing to replace a cabin ... Read More Google - Nov 8, 2026
Allways deal with Rachel, she is the best
My regular service guy, Ron, was off, but Leslie didn't skip a beat and was quick to get me checked in. She even helped me secure a quick ride to get a headset so I could work while my car was being serviced. The service there is ALWAYS excellent!
Great experience and great staff. It was a great and easy experience. Thet are very helpful from start to finish. Great location.
Great customer service...was able to get in the day before my scheduled appt! Rachel was very informative & explained all recommended service items in a way I could understand. She is an asset to your Service Dept. Thanks for the great experience!
⭐⭐⭐⭐⭐ Outstanding Experience – Highly Recommend!
I had an excellent experience purchasing my new vehicle today! The entire process was smooth, fast, and incredibly convenient from beginning to end.
A special thank you to Jake, Howard, and Jennifer for their outstanding customer service, professionalism, and support. They made everything so easy and stress-free, and I truly appreciated how efficiently they handled every step of the process.
It’s not every day that buying a car feels this enjoyable! I couldn’t be happier with my experience and would absolutely recommend this dealership to anyone looking for a great car-buying experience.
Thank you ... Read More Google - Nov 7, 2026
Very professional. Always attentive to your needs. They immediately greet you and check you in.
Thank you for everyone involved in the process of my trade and getting me the car that I wanted. I’m so happy with my purchase.
I took my car to Kia and was very pleased with the service. Special thanks to the service adviser Ron Munday who took the time to explain details to me, he was friendly, knowledgeable and professional.
Efficient, professional, solid value. I like the service video. Albeit the voice quality is not always good.
I recently brought my vehicle in for service and was lucky to have been helped by Lisa and Maria. These two were so kind and gracious, going out of their way to establish a relationship. The dealership can be a huge stressor, but these two gave me the opposite experience. Thank you Kia Port Charlotte!
Good Customer service!! Thank you! You have 20 stars!!!
My service tech Steven is always a pleasure to deal with. He keeps me posted on the status of the service being done. He’s always polite and kind. I see bad reviews often about this location & I can honestly say I’ve been coming here for 7 yrs and never have I ever had a bad experience. Thank you Steven, don’t ever change who you are! 😊
Extremely Disappointing Experience – Buyers Beware
I purchased a brand-new Kia Carnival Hybrid SX from Kia of Port Charlotte in October 2026. While I absolutely love the vehicle itself, my experience with the dealership’s sales and finance departments has been extremely disappointing.
What should have been an exciting purchase has turned into weeks of frustration, reviewing financial documents, identifying discrepancies, and repeatedly requesting explanations regarding my purchase.
My initial concerns involved differences between the pricing discussed during negotiations and the amounts reflected in my final financing documents. Although the dealership eventually provided explanations, obtaining clear information required numerous emails and considerable ... Read More Google - Nov 5, 2026
I’m only giving this dealership a 1 star rating because I love my truck that I purchased.. but of course it’s not a Kia! I bought a gorgeous used King Ranch Expedition lifted with 37” tires and of course they undersold me on a warranty and didn’t even check off that I bought it from them already lifted! Now I go to call and check on my warranty from Dealer General Warranty ( which are fantastic btw) and he tells me that nowhere in my warranty does it show that I bought it lifted with big tires! I have been ... Read More Google - Nov 5, 2026
Sherry was the best person I have ever dealt with in your service dept. Very professional.
Going for maintenance work is always a pleasure. Everyone is knowledgeable and wants to make the customer st ease.
One of the worst dealerships. The sales tactics that were used were just as described in previous comments. Three times we asked the sales person and the finance person the term of the loan and was told 72 months only to find out as soon as we got home, the bank only qualified this person for 84 and that was never disclosed! Only know this because I had recorded it. I know these are supposed to be read also but when you ask 3 times you expect that would be in the contract. Was told basically there is nothing that can be done ... Read More Google - Nov 4, 2026
Didn't not like their sales tactics and they were hire priced than other Kia dealerships.
They owe me two tanks of gas and a bottle of wine for the massive waste of time. They will lie to you just to get you in the door. Literally drove through a flood zone to sign for a deal that didn’t exist. Good luck.
After reviewing my concerns with Austin/Finance with the purchase of Window Treatment and Window Tint, I am somewhat satisfied. The Window Treatment; is treated glass Hydrophobic, crack and chip repair. This is $1299.00 for 10 years, I hope DGW’s stands behind this warranty. The Window Tint on the other hand is $585.00 for Lifetime, but they only tinted the front two doors. The manufacture had installed window tint on the line for back windows. I feel the price a bit much, but a Lifetime warranty, as long as DGW’s stands behind it. We have not purchased a brand new vehicle ... Read More Google - Nov 3, 2026
It was the worst experience ever! It might be long but worth to read it and avoid this location! If I only could, there will be ZERO STARS!!!
It started with the fact that before I went to that location, I called and talked to Eliza. She told me that they have the car I'm interested in and that I should ask for her about it when I get there.
So when I got there, it turned out that she doesn't actually work there in person, she just 'answers the phones' (so why did she tell me to ... Read More Google - Nov 2, 2026
Was told via text phone after submitting application online that I had a deal come on in that Saturday. I was told if we don’t have a deal which I said I did. I would get a free tank of gas never did just waited around for 45 minutes to an hour for a whole lot of nothing big waste of time. !
Dot your i’s and cross your t’s when dealing with these guys! Read every single line of your financing paperwork before signing anything. Pay close attention to additional fees, interest rates, and the length of your loan. There have been concerns raised about financing terms that may not match what customers originally believed they agreed to, including higher interest rates, unexpected charges, and longer repayment periods.
Make sure everything matches the original deal you were offered, and get it all in writing. Don’t rely on verbal promises.
Buyer beware! Protect yourself, ask questions, and never sign anything ... Read More Google - Nov 1, 2026
Professional She was very comprehensive and professional it was a good experience She was very comprehensive and professional it was a good experience In Port Charlotte service department
Excellent service didn't have an oil change appointment but called and they got me right in
(Translated by Google) If you're thinking of buying a car from my Latino community, think twice. The cars are very poor quality, the repair services are inefficient... I don't recommend it, the service is awful. (Original) Si vas a adquirir un auto a mi comunidad latina , piensalo dos , autos de muy mala calidad , servicios de reparations ineficientes … no te lo recomiendo es un asco de service
Terrible people! We leased a car 3 years ago and came back to buy a new car. None of the original people were there, and the new people treated it real bad, as if we are not returning customers. Never go there!
I purchased a vehicle from the dealership over a year ago and in that time. I’ve discovered that they sold me a vehicle without having done proper safety checks, and mechanical checks. All the filters were way beyond need for replacement, the batteries had no tiedowns they were loose in the front of the vehicle. It was a diesel truck so there were two batteries. The front brakes were at 30% the rear brakes were at 40%. When I had the brakes checked by my mechanic and communicated this issue to the sales manager, he told me they never sell a ... Read More Google - Oct 31, 2026
Came to this dealership shopping for a vehicle. Met by a very professional, kind sales consultant, Teddy. My family overall had a good experience and would recommend seeing him.
I had a great experience working with Teddy. He makes sure everything is done right. Will be back again.
I truly enjoy and appreciate the service department at Kia of Port Charlotte. Everyone was helpful and friendly. Sherry Bezzek is so helpful, and explains every detail so well. She is a true treasure.
Unethical dealership because they seem more focused on making profits on financing than focusing on the customer's needs. The sales manager advised us to wait three months before paying off the car if financing, presumably to ensure a finance kickback. Price quoted by email to me from the dealership was not honored by the sales manager. Sales manager tried to deceive us on the price listed on the buyer's order by including "recommended" options (that we had indicated to the salesman that we did not want) and then saying he'd remove them to appear he ... Read More DealerRater - Oct 31, 2026
Easy to schedule, service completed on time, and very helpful and knowledgeable staff. Thanks Rachel!
Thank you to Port Charlotte Kia Service Department for an excellent customer experience! You never fail to impress me. 🙂
Aden was ok. He (Sunday) and another staff member (Wednesday) couldn’t find my second key for the vehicle nor could remove the sticker on the gas tank. However on Thursday I came in to see Aden about my sticker and ordering a second key and Austen helped me more efficiently, finding 2nd key and removing the sticker. Austen gets a gold star!!!! ⭐️
ZERO STARS WOULD BE TOO GENEROUS!
A MASTERCLASS IN DISHONESTY, INCOMPETENCE, AND COMPLETE DISRESPECT FOR A CUSTOMER'S TIME.
Let me explain why this dealership deserves absolutely none of your trust.
I contacted a salesperson named Jordan Belcher regarding a 2021 GMC Yukon XL Denali advertised for $36,805. We exchanged multiple messages, discussed the vehicle, and arranged an appointment.
I rearranged my professional schedule and traveled from Sarasota specifically to inspect this vehicle. After a weather-related cancellation, Jordan continued encouraging me to come.
I arrived at the dealership as agreed.
Jordan was busy with another customer. Fine. I waited. Eventually, he handed ... Read More Google - Oct 29, 2026
They've always been professional and courteous you do the best to take care of my car
Rachel always makes sure that everything is done right, and she is great at making sure you leave happy
Spent way Too much time there. Not sure what to say. I am handicapped and everyone was so kind and helpful. They were very kind.
I was a day early for my service appt. Ray took my car anyways-as always exceptional service, always above & beyond!!
⭐ 1/5 – Extremely Disappointing Experience. Buyer Beware!
I had an extremely disappointing experience with this dealership. I went there with the intention of purchasing a specific vehicle, only to discover that it had already been sold before I arrived.
What makes this situation even more frustrating is that the vehicle continues to be advertised online as available for purchase. Not only has the listing remained active, but the dealership has continued updating it and increasing the advertised price, despite the vehicle no longer being available.
This raises serious concerns about the dealership's transparency, honesty, and advertising practices. Customers invest valuable time ... Read More Google - Oct 26, 2026
I’ve always had a great experience with Kia of Port Charlotte. The staff is friendly, professional, and courteous, and they make the entire process easy and stress-free. Ray Martin in the service department is knowledgeable, efficient, and takes the time to explain everything clearly. I appreciate the excellent customer service and would definitely recommend this dealership to others.
Very disappointed with this dealership, bought a certified pre-owned kia sorento, they shared that everything was great and maintained, about a week into the car issues started to pop up, had to change oil because they didn't do it a couple of weeks later one tired was so worn out on the inside that it blew up as it was being driven on the highwa, kia connect won't work and we later noticed the windshield had a few cracks. Would never be buying from this dealership again. Don't recommend to anyone.
Everything was great. They made it easy to test drive and purchase. I love the car I got.
First time I’ve EVER enjoyed buying a car. Frank was fabulous to deal with. From start to finish he was honest and was truly interested in what I wanted. No xx with him. I usually send my husband to do the dealing because I despise the entire process. This time I was there from the gitgo. Never been happier with a car purchase.