Customer Testimonials
Run away from this dealership. They are dishonest and deceitful. Interaction has been very disrespectful. I have asked for answers to an issue for days now and no one has contacted me to resolve the problem. Please protect yourself and take your business elsewhere.
Was taken care of in a timely manner. Our sales rep Marissa was very helpful in the sale of our car
I had a fantastic experience at this dealership. Nino was my salesperson . He was incredibly patient and took his time to understand our needs, even when we felt unsure about making a purchase. He was very respectful of our pace and never rushed us, which made the entire process comfortable and stress-free.
Eventually, we decided to go ahead with a purchase, and I’m happy to say that the deal went very smoothly. The finance team was very understanding and worked diligently to find a solution that fit our needs and budget. Their professionalism and genuine care made the whole ... Read More DealerRater - May 15, 2025
Easy to work with, Chris did a great job, in and out about as quick as possible.
This was an excellent buying experience, did t feel the pressure to buy, was given lots of choices. Felt very good with the dealership.
Thank you for all your help with our new car! Rachel is great and process was pretty fast.
Really love the new K4 look and features. Few extras would have been great like garage door openers. Electric seats on BOTH sides. Etc.
Joel was great. Awesome salesman. Went above and beyond for me. Management was terrible difficult to deal with. Kept me waiting on answers/settlement for over a month.
Purchasing my KIA was a pleasant experience. My sales person was very knowledgeable and very helpful choosing the right vehicle for me.
My salesman Silvio and the sales manager Austen were very helpful. The dealership is very clean and everyone I met there was very nice.
Manipulative marketing practice on prices will be reporting to the better business bureau. I would never wish this experience for anyone.
I visit Florida during the winter, have a 2016 KIA Soul as a second vehicle only as 47k in 9 yrs of use. Last year had some work done and replaced the cabin filter. This year I brought the car in for an oil change and was told it needed a new cabin filter and sent a video of an awful dirty filter…but this filter is less than a year old/4k miles, no way it should be that dirty, so I believe my cabin filter wasn’t changed but charged $50…… When confronted with this the asst service manager agreed that ... Read More DealerRater - May 5, 2025
Absolutely great place too buy a car, many selections to choose from..the dealership is probably one of the cleanest I have ever been in,but I think you need a snack bar for people as they wait for there amazing sale person.
Nino, is an excellent salesman and I will ALWAYS recommend him! He’s definitely for the customer and doesn’t try to push you to do anything you don’t want to do. My family had an incredible experience with him, and everyone else at Kia of Port Charlotte!!
Great sales rep…price gauging….was lied to as to why the price of car increased from what we agreed upon……so many other added fees that weren’t discussed…bad experience overall…felt taken advantage of
The dealership overall is nice all employees were good to work with, HUGE shoutout to Kerwen our sales men did a great job in finding the perfect ride, highly recommend coming to see Kerwen
We regret putting up with the noise and obfuscation to make our recent purchase. Buying a car should not be this unpleasant
This is my 4th car. and your dealership. and representatives are awesome. Bill Shallow. was so helpful. and attentive with my knees
Derek was so attentive to our needs and what we were looking for. He was helpful with different suggestions and ultimately helped us find the right Telluride for us!
I had a painless experience working with Stephanie. She was tentative to the things of importance to me. She answered all my questions and the ones she didn’t know she was able to get an answer for me. I’m so glad she was the person to was paired with me.
I was very impressed with Port Charlotte Kia. My sales person was Derrick and he was extremely helpful, considerate, and knowledgeable. After I signed all the documents with Richard, whom I really liked as after a long day, he was pleasant and easy to talk to, Derrick walked me to my new car and explaind how certain things worked. He set up my blue tooth for me, helped me get radio stations in place, and answered all my questions. He and Richard both told me not to hesitate to call them if I needed anything.
Side note: You cant get ... Read More DealerRater - Apr 29, 2025
They made the whole leasing process stress free,l. I didn’t feel pressured not feel pressure to purchase any vehicle. The experience was excellent
I have been a customer with Kia since 2014. They have always been great! Bruno was professional and nice to work with. I will never go anywhere else for my vehicle needs.
Slowest service ever!!! It doesn't seem to have improved in the last 4 years we have been trading cars with your company and using your service center. I plan to no longer use you for service of our 3 rd car we purchased with you
As painful a car buying experience as we have ever had. Twice we tried to walk but were told they would do better. It took 7 hrs because our salesman was new and never did a used car turn it. Three times he had to redo paperwork. He got my wife's name wrong despite having her drivers lic in his hand...had to start paperwork over again. We clearly stated we wanted $35,000 for our vehicle or we would leave, Austin agreed to that but never made it on ther contract. We had an email from the General Manager and the ... Read More DealerRater - Apr 28, 2025
Beautiful dealership and staff was friendly and very helpful while we decided what would be the best fit for our needs.
We bought the car we wanted, but it was not a pleasant experience. We were at the dealership for six hours. Our salesperson was friendly but not knowledgeable or helpful. He kept leaving us, he kept making excuses and after 5 hours and having a deal we said we would come back tomorrow to close the deal. The Finance Manager came out and said they would finish in 10 minutes if we would stay; we did and it was another hour and 5 minutes! We were given incorrect information about our finance company, first payment due date, we were not told the interest ... Read More DealerRater - Apr 26, 2025
The dealership is great the time it takes from the time you pick out a car to the time you leave is way way way too long other than that everything is good
Staff was very friendly and went above and beyond to help me with my car needs.
Everything was smooth and what just as I would had hoped. The staff was helpful and Cody was very good
It was a pleasure dealing with Kia of Port Charlotte and Christian. The purchase went very smoothly.
service is a mess, took vehicle in for service for paint repair and dent removal. no painter for the week, dents were removed but they didn't tell me that there was no painter working due to vacation. poor planning poor communication between departments or to the customer. they had the car for the whole day and didn't advise me there was no painter, very unhappy on first service experience..
Very clean and clear with our new purchase, Charlie well explained all aspects of buying our new KIA.
The dealer shows false advertisement on their website, their leases low offers is just to get you in their showroom. The salesman Ted said that I needed to add around $9000 to get the payment shown on their website. Yes I read the fine print, yes I know about the dealer fees and tag/tax/title fees but that is not $9000 when I ask for the detail breakdown his answer was that the system was down… FALSE ADVERTISEMENT!!!! STAY AWAY
Good evening, just want to give a shoutout to Mr. Nino Mannino, who was all about customer satisfaction, professionalism, and genuine effort while working hard to give me the best deal possible on my trade in. He did give me a great deal and got me in a new, 2025 Kia Telluride EX X-Pro.
We are from South Carolina, and were on vacation in Orlando, and on our “drive back day”, Mr. Nino contacted me to have me come take a look at the vehicle I had inquired about online the day before. Since the drive to Port Charlotte Kia from ... Read More DealerRater - Apr 22, 2025
Kia of Port Charlotte was straight forward in their communication and I felt that I was able to trust what they were telling me. I enjoyed working with them and would definitely not hesitate to buy from them again.
Joel was great! He was very personable, nice & a great listener. He took his time to explain anything I asked. I would recommend him.
Did not work with Andy Bernard. Worked with Bruno Borda. The waiting time to process was a bit long.
Very pleasant experience with the staff, knowledgeable, nice, and professional. I will definitely recommend others to this establishment.
Personable, great knowledge of the product, put the customer first so that my wife and I felt comfortable.
Bought new KIA Telleride. Getting home a piece flew off as I opened rear door for first time. I called & notified dealership. Also FU about a promise from negotiations . No response. Phoned Corporate, nothing. Called again, nothing
We went there to trade in our Kia for a lower monthly payment Kia. We were met by Kristian who was unhelpful from the start. He took advantage of my ex husband and sold him a car he didn't want. Then sold him packages to the car that ended up being a higher monthly payment then before. And wouldn't even take the trade in. We went back to fix it and Kristian was full of excuses and when we questioned him he would run back to the manager. We were there for hours with no deal. Kristian was ... Read More DealerRater - Apr 14, 2025
Stephanie was fantastic! She got me in and out quickly.. was very well taken care by the entire staff.... best car buying experience i have ever had... Will recommend
Very relaxing and no high pressure sales tactics. Nice showroom and very friendly and helpful staff
I had a bad experience buying a used car from this dealership. Some issues started when I first found the car on Cars.com I was called about the car. The car had just been received and they were not willing to do any negotiations on the price. Which is understandable. They also said that they would not be able to honor the price online and that the normal price is something like $1000 more or something. We were unable to come to an agreement on a final price. I asked for a email that contained the best price they could ... Read More DealerRater - Apr 9, 2025
Kerwyn was fantastic! He answered all my questions, was very patient with me and very respectful. Everyone that helped me with my purchase was wonderful!
The dealership was very friendly and helpful. Both times we were there everyone was happy to help and want to make everyone feel comfortable.
Fast,efficient, friendly and overall we had a great interaction at the facility. Thank you
Joel is very nice, not pushy, and helpful. The dealership was a bit sketchy playing the finance game. I had called Chase prior and got an interest rate quoted. I asked for my interest rate, and they wouldn't commit to a number; they kept circling back asking what did I wanted my payment to be. So then I get stuck with a bank that I have to make 6 payments with, ten I will get a lower rate elsewhere. Over al they are an ok dealer.
Formidable excellent exceptionel super confortable interessant recent suave fast nice beautiful unique attractive different exemple
They were very efficient and accommodating. Everyone was friendly and treated us nicely. Answered all of our questions.
I loved my experience and loved the staff! Alex made sure that before I left everything was up to my satisfaction!
Alex is incredibly knowledgeable! Working with him was an extremely easy and he made me feel very comfortable! I highly recommend working with Alex and the Kia of Port Charlotte staff!
Dealership was very busy and it took too much time for us to get answers about our offers to buy. When agreement was reached it too forever to get into the financial office and close the deal
Our salesman, Steve was very polite and met all of my needs. The test drive was nice and the car is awesome. .I love my new car!
Friendly atmosphere from staff and facility. Test drive was nice and car was to expectations
Good dialogue without feeling pressured. Didn’t try to sell me on something I didn’t want.
Salesmen were friendly and knowledgeable. Had some issues with the service department originally but Maria, who works between the sales and service dept, helped us right away and took care of everything.
Bill found the car that met all of my needs. I appreciate the time he spent with me.
Austen provided excellent service. He is patient and very kind. He worked with us to get the vehicle we wanted for our desired price.
nino was amazing ..met all needs and delivery aswell as presentation was bar none....finance rocked aswell..
It was a busy Saturday and had to hunt for a sales agent so we could look and the car. Reception area was staffed by one person who failed to recognize us as we stood at the reception counter. When we pushed him to talk to us, he informed us he was not a receptionist, just using the computer at that location. A horrible start, but he did find us a sales agent. Carlos was great. Helpful but not obnoxious.
Ted was great. Very professional and attentive. Would recommend anyone who is in the market for a new Kia/Hyundai
Very good at her job, friendly demeanor, and actually cared about what I wanted to do
I HATE CAR SHOPPING but rhe experience at this dealership was low pressure and I believe I got a fair deal.
I was there 2 weeks ago with my daughter so she could purchase a vehicle and she did her salesman was Jerry Morgan who was extremely helpful.Everyone there were all extremely nice.While we waited I was speaking with Bill and he said when I was interested in myself getting a vehicle to come back and see him and I did. Great salesman would so recommend him.
Sales agent was great. Customer service was good. Took a little too long to complete process. Only had 1 key for car, no spare. Car wasn't gassed up due to employee leaving. Other than that. Everything was fine.
We had an issue with a previous vehicle and they helped us out a lot
Stephanie was professional and knowledgeable. Her finance team, on the other hand, were irresponsible. They were not forthcoming early on in the process and the final paperwork did not match promises that had been made.
Bill was great and I was happy with all the people I dealt with. When I went back for my window tinting, I was disappointed in how long it took
ted was the best, we had a great experience. buy from him! thank you ted
I called this dealer ahead of time to check the availability of a used vehicle that had been posted online at a particular price, after finding out it was still available I made an appointment to come the next day and check it out. Upon my arrival I find the vehicle still in its unclean condition from the day it was traded in, to which the salesman assured me was unusual being that there was still ash in the console and a foul oder of smoke. Still the same vehicle I was invited to drive 2 hours down to look at ... Read More DealerRater - Mar 24, 2025
He's very knowledgeable about the showing of the cars! Very friendly and keep us comfortable as we waited for the fiance team to seal the deal!
Después de 5 años siendo Cliente Me trataron como Basura definitivamente desde que dejo de ser fucillo nada fue igual, Estuve desde las 2pm hasta las 8pm para al final irme a casa con un mal Gusto y Bastante molesto, estuve horas negociando una oferta y al final la conseguí, Salude al vendedor nos felicitaron y me dijeron Que hiban hacer todos los documentos, me siento a esperar y paso 1hr y media al final el vendedor Quien fue muy amable y tremenda persona llego con otro vehículo que No era el que habiamos acordado el negocio un ... Read More DealerRater - Mar 24, 2025
Everyone was very friendly and professional I got a really good deal too! Thanks Frank!
The Kia of port Charlotte was a great place to purchase my new vehicle. Ted was our sales associate. He did a great job at keeping us informed and making this an easy purchase. It was a Saturday so they were extremely busy,but still did their best to make it a an easy and time efficient process.
We had an issue with the previous vehicle and they were very helpful in trading that vehicle in and getting us into something nice and upgraded.
Last year wanted to replace air filter(engine) and inside carriage filter. KIA wanted $200.00 ea. Air filter cast m $22.00, and $17.00 at Autozone. Took 20 second each to replace. Yesterday needed a cost of a molding piece. KIA wanted $91.08, I found online for $25.36 - once again took me 20 seconds to replace. My 5yr old grandson could have replaced all of these
Friendly experienced team. Clean facility. Could be more transparent with prices and additional charges and warranties.
Had a great experience at Kia of Port Charlotte. Steve did great and actually saved us a ton of time since he was able to do the financing paperwork.
Austen and Noel were wonderful. They were efficient took care of every detail. Very hospitable
This is by far the worst dealership I’ve ever seen. Try calling the dealership and pressing “4” for Finance. Don’t expect a pick-up, even after a half hour of obnoxious music.
We had an issue with a previous car we bought from Kia, and they made it right for us. Offering an upgraded trade in deal and we are very happy with the service.
So easy, informative, I felt they did not pressure me. Drove away in a beautiful mid size SUV. Thank you Austin Roman
Super helpful, listened to what I wanted, and answered all my questions. Would highly recommend.
Arrived at 10:30 am and did not get finished until 3:45! I understand they were busy, and short 2 managers (I was told), but there was no reason to keep telling me “…things are moving along…..” or ….“ just a few more minutes….” or ……everyone came in at the same time…” or “…….someone will be with you shortly….”. In the meantime, many employees were scarfing down pizza, laughing, and generally having a good time. This demonstrates extremely poor management. You need to utilize your employees to improve customer service. Buying a car can be stressful anyway, no need to add to it. So happy ... Read More DealerRater - Mar 16, 2025
Great salesman Very knowledgeable Did not like the fact that I had to finance purchase to save money
It was a pleasant experience. Orlando was great. He tools us around to see different cars and explaining what was included with each car. All employees we met or dealt with were friendly and professional.
Over $10k of dealer add ons and fees for a $20k vehicle is ridiculous. The convenient omission of a finance contract at the time of sale is suspicious. Shady business
Bruno was excellent to work with. The dealership provided a very high quality working atmosphere. I was extremely satisfied with there service. I would recommend to friends and family.
Everyone was fantastic throughout the dealership. From Service, to Parts, to Finance and of course Sales.
I walked in on a whim and Nino found me the truck I have been looking for. Great price, easy financing process, great attitudes.
Charley is an absolutely professional and personable salesman. He knows his products and he can introduce all the options to you. I guarantee you won’t find a better car salesman in the Port Charlotte area. Extremely thorough and a flawless transaction.
Great experience with Carlos and Matt, we've been looking for a Telluride for quite some time and what we were being offered for a trade elsewhere was awful. We will be 100% return customers and part of our buy was because of the people. no joke.
First time at Kia looking for a vehicle. Everyone their was nice. My sales rep Jerry Morgan was amazing and made my experience pleasant!
This is my 3rd vehicle from this dealership. The staff is friendly, the service is fine and although you have removed the extra's I've come to expect, such as oil changes and window tinting I was satisfied
Such a great experience!! Steve Bruer made everything a pleasure. His knowledge of the vehicles as well as his ability to listen to our needs made all the difference! And he took the time to review all the options with us- in our car!!
I highly recommend Jerry Morgan as a sales rep. He has been in the business of selling vehicle fo many years. His dependable and good person. He will go to bat for you to get your best deal. Over the forty seven years of me purchasing vehicle. I have had only six sales persons that I would recomment to a friend and relative. and Jerry tops the list. Make sure you ask for Jerry Morgan. Matt Schrantz is also a dependable and honest sales manager.
This group is always fantastic. we have bought 3 cars in the last 3 weeks. Stephanie was great!
Carlos was extremely helpful, explaining what our next steps would be in purchasing our new Kia Soul. Entire staff was kind and courteous, making sure we were comfortable and asked if we needed anything. Finance Dept. was diligent in getting us within the payment frame we were comfortable with. Great job Kia of Port Charlotte! Definitely worth the drive.
